Position title: Office Manager
Location: Henderson, NV 89014
Touro University Nevada - Office Manager
Touro University Nevada (TUN) is seeking an Office Manager. This position is responsible for directing operations at Touro University Nevada’s Health Clinic. Actively engages in the advancement of the University and clinic building collaborative partnership opportunities across and among various entities.
1. Directs all administrative duties
1.1. Oversees/manages direct reports in assigned department (defining/outlining roles and responsibilities, guiding direct reports toward optimal performance, providing guidance and clarity, effectively leads recruitment efforts, coordinating cohesive productivity, reviewing/conducting performance evaluations, conducting meetings, maintaining current and accurate policies, practices, and protocols ensuring adherence (committees, service options, etc.), assisting with problems (conflict resolution, crisis management, deadline attainment, personnel issues, etc.)
1.2. Conducts regular team meetings to proactively enhance and improve departmental efficiencies, establishing agendas, setting dates and times, facilitating the exchange of information (assessing performance and outcomes measures, evaluating needs/services, providing constructive feedback, implementing necessary changes, providing educational enrichment opportunities to faculty and staff, disseminating material, etc.)
1.3. Oversees /manages departmental budgets, ensuring adherence to university practices (preparing and submitting annually, monitoring expenditures, reconciling monthly, examining income/expense statements, assessing needs [operating and capital], ensuring optimal utilization of facilities and resources, following protocols, formulating recommendations, effectively documenting, etc.)
1.4. Directs the day-to-day management of department (direction of the management of personnel, conducting meetings, ensuring adherence to university policies, practices, and protocols assisting with problems [conflict resolution, crisis management, etc.], preparation of annual departmental report, standards and all other reporting requirements, assigning tasks/ projects, instructing on duties, accuracy, time lines, and expectations, changing duties as demands, dictates, and delegating and/or re-distributing tasks/projects due to volume or extenuating circumstances).
1.5. Oversees personnel recordkeeping (vacation, holiday, sick time, etc.) monitoring activities, recording absences, directing the updating of files, etc.
2. Builds collaborative partnership opportunities across and among various entities [internal and external partners, hospitals, local organizations, societies, etc.] aiding in the development and growth of the clinic.
2.1. Develops and cultivates partnership opportunities across and among various entities towards meaningful affiliations (establishing contact, maintaining open lines of communication, soliciting input/feedback, conducting assessments, participating in networking opportunities, promoting relationships with the University, serving as a resource for problem resolution, administering “due process” protocols, trouble-shooting problems and concerns, referring to appropriate University administration, etc.)
2.2. Accurately and timely maintains and shares performance data of department (meeting deadlines, sharing and distributing information i.e. outcomes, statistics, etc.)
2.3. Constructs and implements strategies for continuous improvement and compliance in areas of responsibility (conducting regular meetings, reviewing reports and activities for opportunities for enhancement, implementing “checks and balances” to test effectiveness, evaluating results against established standards and criteria, coordinating, directing, implementing changes, etc.)
2.4. Collaborates with Compliance Officer on development and maintenance of policies and procedures to facilitate compliance with healthcare laws, regulations and standards (confidentiality, Health Insurance Portability and Accountability Act (HIPAA) guidelines/regulations, CMS/Medicaid billing/coding, etc.)
2.5. Participates in the development/deployment, maintenance and enhancement of the faculty/staff adequacy model (serving on teams/task forces, gathering data, providing input/feedback, assisting with the implementation, etc.)
2.6. Participates in the production of various University materials (directory, University and Clinic website, etc.) collecting/preparing materials, organizing/formatting data, adhering to various deadlines, reviewing drafts, providing input/feedback, etc.
2.7.Contributes to the University’s reputation/image of being one of the best medical clinics in the region (monitoring outcomes, partnering with internal and external stakeholders, modifying techniques, etc.)
3. Actively engages in the advancement of the University and clinic
3.1. Builds collaborative partnership opportunities across and among various entities
participating in networking opportunities, [internal and external partners, other colleges and universities, hospitals, local organizations, societies, etc.] promoting relationships with the University and its clinic.
3.2. Promotes and represents the University at local, state, and national events (attending and participating in conferences, serving as a speaker/presenter, networking with colleagues to foster development, participating in various community opportunities, etc.)
3.3. Refers to and coordinates in advance with the Office of Advancement/Public Relations team on all media contacts, communications, and/or interactions to include message, promotion, etc. in which asked to serve as an official representative, content expert, or spokesperson on behalf of the University.
3.4. Coordination in advance with the Office of Advancement on all Touro related legislative issues to include contact with the national, state, and local government officials, whether in official University capacity or with a national, state or local organization.
3.5. Serves on various committees and teams within the University as assigned (attending meetings, contributing to discussions, sharing/exchanging information, and leading constituents toward goal attainment) to include advising and mentoring (Students, clubs, campus organizations)
3.6. Contributes to University’s compliance with and in the development of required documentation as related to accreditation of all programs to which departmental content is contributed. (faculty adequacy model, gathering data, self-assessment, peer review, providing input/feedback, etc.) aiding in the attainment of academic compliance
3.7. Is knowledgeable of and remains in compliance with all institutional policies and procedures as outlined in the Faculty Handbook for Touro University Nevada.
4. Contributes to team effort by performing other duties as needed/assigned
Education: Bachelors’ Degree / Preferred: Certified Medical Practice Executive (CMPE) preferred
Eight to ten years of professional administration experience in clinical operations leadership. Clinical academic experience preferred.
Skills & Abilities:
Excellent communicator (verbal, written, and public speaking). Excellent interpersonal skills, effectively using diplomacy and tact essential. Demonstrated ability to work independently. Must be self-motivated, self- disciplined, and have a strong work ethic. Detail oriented, including excellent follow through skills essential. Capable of balancing multiple projects in stressful situations while meeting deadlines, achieving desired results, and maintaining positive relations. Demonstrated competence in designing and conducting training programs, resulting in positive feedback and enhanced learning. Hands on computer proficiencies utilizing electronic medical records, word processing, Excel, and databases.
TUN offers generous benefits to eligible employees including: health and dental/vision coverage; life insurance, short-term disability, long-term disability, a tax-deferred retirement plan, numerous paid holidays, and more. Current TUN Schools include: College of Osteopathic Medicine, School of Physical Therapy, School of Physician Assistant Studies, School of Occupation Therapy, School of Nursing and School of Education. Please see www.tun.touro.edu for additional information about the university and its programs. See www.tun.touro.edu for additional information about the university and its programs.
Internal and External Candidates:
Accepting candidates until the position has been filled. Interested candidates should email letter of interest, resume, and 3 professional references (previous supervisor preferred) to Careers@tun.touro.edu. Applicants without all three items will not be reviewed.
Resumes apply only to this position and are not kept on file. Screenings will begin immediately. Applicants will be reviewed until the position is filled.
Touro University Nevada is an EEO. http://apptrkr.com/865686